Listening is, in so many ways, the social equity of the world-class cultures that evolve into world-class Organizations. Listening makes people feel special and talent leaves Organizations mainly because they did not feel special.
Listening shows respect. Listening allows you to gather the data that will improve everything you do. I guess what I am suggesting to you is that brilliant performers are brilliant listeners.
Today, just for a day, make the decisions to listen versus just hear. Don’t interrupt. Don’t rehearse your answer while the other person is speaking. And don’t dare check your e-mail or search for the text messages while another human being is sharing their words.
JUST LISTEN! DEEPLY!
Be there for that person. Because everyone has a voice. And each of us craves to have ours recognized. Watch the great things that unfold once you do.